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Frequently Asked Questions
All
General Questions
Tickets
Ports
OPEN TICKETS
CANCELLATION POLICY
VEHICLES
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SEAJETS SEA CLUB
All
General Questions
Tickets
Ports
OPEN TICKETS
CANCELLATION POLICY
VEHICLES
BAGGAGE
PET
SEAJETS SEA CLUB
Q.
I have mobility problems. Can I travel on the company’s ferries?
Q.
What discounts does the company offer?
Q.
Does the company accept unaccompanied children?
Q.
Am I entitled to compensation if my trip is postponed or delayed due to weather conditions?
Q.
How can I submit complaints?
Q.
What ticket categories are available on board?
Q.
Can I upgrade my ticket on board?
Q.
How can I purchase my ticket?
Q.
Why do I need to provide my phone number?
Q.
Why do I need to provide my date of birth and personal details?
Q.
Where can I pick up my tickets?
Q.
How long before departure do I and my vehicle have to be at the port?
Q.
How long after the time of arrival at the port is it safe to schedule my flight?
Q.
What if I lose my tickets?
Q.
Do your ferries reach the old or the new port of Mykonos?
Q.
Where do your company’s ships depart from in Piraeus?
Q.
How long before the trip can a ticket be converted to an open-date ticket? Is there an extra charge?
Q.
Can open-date tickets only be replaced with new tickets for the same destination?
Q.
How long is an open-date ticket valid for?
Q.
Can open tickets be cancelled?
Q.
Can the tickets that I replaced be cancelled or converted back to open-date tickets?
Q.
What happens in case the new ticket has a different price?
Q.
How can I convert a ticket to an open-date ticket?
Q.
How can I cancel my reservation?
Q.
How many days before the travel date am I entitled to a 100% refund for ticket cancellations?
Q.
What is the company’s cancellation policy?
Q.
Does the company accept unaccompanied vehicles?
Q.
What kind of vehicles can travel aboard your company’s vessels?
Q.
Do your ferries accept coaches?
Q.
How much luggage can I carry with me?
Q.
Can I send unaccompanied baggage?
Q.
What happens in case of loss of luggage or valuables?
Q.
How do I travel with a pet on your ferries?
Q.
How can I book a ticket for my pet?
Q.
How can I become a member and get a SEAJETS SEA CLUB card?
Q.
How can I receive my card?
Q.
How can I add points to my card?
